Quiénes Somos

BNamericas transmite un entendimiento profundo y práctico, además de ofrecer confiables servicios de inteligencia de negocios a empresas e inversionistas que ya operan en América Latina o que pretenden ingresar a la región. Al identificar oportunidades de manera anticipada y conectarse con clientes con redes de negocios y encargados de formular decisiones en 12 industrias, BNamericas es la ventaja que su compañía necesita en América Latina.


Además de las noticias y datos centrados en negocios, y conferencias a nivel ejecutivo, BNamericas analiza los movimientos generales que repercuten sobre los negocios cotidianos y los avances futuros, incluida cobertura en materia social, política, económica, normativa, tecnológica, financiera y laboral. Al conectar a nuestros clientes con una visión confiable y oportuna, BNamericas ha dado forma al desarrollo de América Latina durante 18 años. Comprometida a ayudar a las personas de negocios a tomar decisiones más informadas en torno a sus operaciones, inversiones y movimientos en el mundo de negocios de América Latina, BNamericas entrega a los clientes paquetes de inteligencia de negocios confiables, como noticias diarias por sector, bases de datos sobre proyectos y empresas, análisis mensuales, informes estadísticos trimestrales y eventos a nivel ejecutivo.


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CUSTOMER SUCCESS EXECUTIVE » Las Condes, Región Metropolitana
Area
Negocios Internacionales
Tipo de Puesto
Full-time
Vacantes
1
Sexo
Indistinto.
Salario
No especificado.
Fecha de Publicación
11/02/2019
Descripción

BNamericas is a daily on the-ground market insight and business intelligence platform focussed on Latin America and with coverage in 10 industries: oil and gas, electric power, mining and metals, insfrastructure, water and waste, petrochemicals, banking, insurance, privatization and ICT. 

BNamericas is continuously looking for young talent interested in developing a career in Customer Success.

The Customer Success team works closely with customers all around the world from diverse industries like Infrastructure, Mining, Electric Power and Oil & Gas, to understand their business objectives and coordinate with internal departments (Product, Marketing, Finance, and Development) to ensure that we are providing a great customer journey. As a Customer Success Representative, you will report to the Customer Success Manager and will support the adoption, retention, and growth of our client portfolio.

This position requires someone who is proactive, creative, analytical, with a positive attitude and smart-working. If you think you have the personality and will to grow, Bnamericas is a great place to start your career.

Main Responsibilities

    • Along with the Customer Success Manager, you will implement best practices and procedures that will help us provide the ultimate customer experience.

 

    • Manage Customer Success Activities like Training, Onboarding, Customer Support, and Renewals.

 

    • Drive customer success through increasing product adoption, customer satisfaction and monitoring overall customer-health scores.
    • Identify and communicate potential risks that would threaten renewals and proactively drive action throughout the customer lifecycle to reduce churn.
    • Nurture the assigned portfolio of accounts, through tech supported communications, direct phone calls and potentially meetings.
    • Growth the assigned client portfolio by identifying Opportunities for Up-Sells and Cross-Sells and manage the related activities.
    • Continuously expand your knowledge about our business, team, business intelligence platform and internal systems (e.g. Salesforce, Intercom) to enable success in your role.


Requisitos:

We are looking for an ambitious, driven, goal-oriented individual that thrives in a fast-paced and demanding environment. Someone, open to a culture of innovation and collaborating in an international team environment. Highly adaptable, quick to learn new information and follow processes. The ideal candidate has a strong desire to provide the best possible customer experience and has fun doing it.

To be successful in this position, you must have excellent communication skills, a problem-solving attitude, the ability to educate/train users on new products or features and be highly organized with attention to detail.

Requirements

    • University Degree in Business Administration or related field
    • Some experience in sales and/or post-sales.
    • Experience in achieving measurable B2B sales is an advantage
    • Proficient with standard corporate software tools (Email, Excel, Powerpoint, CRM, Online Platforms)
    • Outstanding written and oral communication skills in both English and Spanish


Please note we can only consider candidates already based in Chile and in possession of a valid work permit.

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